FAQ
We will send you two emails once your order has been received. The first email will provide your order confirmation and the second will be your trackable courier number. If you haven't received these emails then please check your spam folder.
Please note that we only send parcels on Tues, Wed and Thursdays, so your tracking information may not show until one of these days when the Courier has picked up and scanned your parcel. We receive a lot of orders, so your parcel may not be sent the day you make your purchase.
We dispatch all orders on either Tuesdays, Wednesdays, Thursdays and Fridays only. Delivery for the courier estimated as follows: Residential 2-3 working days. Rural delivery 5-8 working days. Please make allowances for public holidays, Christmas etc. Please note that while we use only reputable delivery companies we do not accept liability for delayed delivery by a third party.
We are happy to exchange an item, but you will be responsible for all related shipping costs. The items must be in their original condition.
Please refer to our Refunds and Exchange policy for more details.
We charge a Flat Rate of: $8.90 for non-signature. $10.00 for signature required. $15.00 for Rural. For orders over $500, we offer free shipping. Please note that free shipping includes signature-required delivery. Important: Parcels requiring a signature on delivery provide added protection. If your parcel is damaged, lost, or stolen, a claim can be lodged, allowing us to offer a refund or replacement. If you choose non-signature delivery, we are unable to offer this protection.
Apart from Australia we do not ship internationally.
Orders to Australia: The standard shipping cost for small parcels is $45.00 NZD (approx $37.00 AUD depending on the currency at the time) If your parcel exceeds this amount, we will contact you via email with the updated freight charge. You can then decide whether you’d like to proceed with the order or not.
Your order will be shipped via NZ Post or DHL with Track and Trace and will take 6-10 days from the date of dispatch.
We do not do over the phone orders. Please use our website to place orders. Thank you.
As long as we have not dispatched your order from our warehouse you may cancel the order. Please contact us as soon as you can and if it is possible we will refund the order amount directly to the credit card you used at the time of purchase.