EXCHANGE FORM
Please note, we do not offer refunds. Please choose carefully.
EXCHANGE & Returns POLICY:
For exchanges:
Please use your Exchange form provided with your purchase. If you have not received it then please use this form.
1. Include your name and order number and what you would like to exchange to,
2. Return your item to us using a courier with tracking so we can both confirm the parcel's delivery. The product must be in its original condition, clean, and with tags attached.
3. Once we have received your parcel, we will email you an invoice to pay the exchange handling fee of $7.90. If you are exchanging the item for one of a higher value, we will invoice you for the difference. If the exchanged item is of a lower value, we will send you a store credit voucher. Please keep an eye on your email for updates.
For Returns:
Follow the same steps as above. Once we have received the product, we will email you a store credit voucher for the amount you paid, minus the courier fee, to use for online purchases only. Please note, we do not offer refunds. Please choose carefully.
It is your responsibility to monitor the tracking of your parcel. Parcels sent via NZ Post typically reach us within 7 days. If you haven't heard from us within 8 days, please track your parcel and contact us. Do not delay beyond 8 days, as it may be difficult to locate your lost parcel.