EXCHANGE FORM

Please read our exchange and returns policy and if you agree then fill in the form below and submit.

Please note, we do not offer refunds. Please choose carefully.

EXCHANGE & Returns POLICY:

Our exchange policy lasts 14 days from the date you receive your parcel. After this period exchanges are not available. However, for gifts given on occasions like Christmas Day, Mother's Day, or Father's Day, exchanges are accepted within 14 days from the date of the occasion, rather than from the date of purchase. If you have any questions please contact us.

For exchanges:

Please use your Exchange form provided with your purchase. If you have not received it then please use this form.

1. Include your name and order number and what you would like to exchange to,

2. Return your item to us using a courier with tracking so we can both confirm the parcel's delivery. The product must be in its original condition, clean, and with tags attached.

3. Once we have received your parcel, we will email you an invoice to pay the exchange handling fee of $7.90. If you are exchanging the item for one of a higher value, we will invoice you for the difference. If the exchanged item is of a lower value, we will send you a store credit voucher. Please keep an eye on your email for updates.

For Returns:

Follow the same steps as above. Once we have received the product, we will email you a store credit voucher for the amount you paid, minus the courier fee, to use for online purchases only. Please note, we do not offer refunds. Please choose carefully.


It is your responsibility to monitor the tracking of your parcel. Parcels sent via NZ Post typically reach us within 7 days. If you haven't heard from us within 8 days, please track your parcel and contact us. Do not delay beyond 8 days, as it may be difficult to locate your lost parcel.

STORE INFORMATION:

Please send to:

Sheepskin Warehouse
32 Tauhinu Road
PO BOX 15173
Miramar
Wellington

IMPORTANT: When sending via NZ Post please make sure you add the PO BOX number otherwise it may get lost. NZ Post takes 7 days to get to us.


Phone: 04-380 9689

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