EXCHANGE OR RETURNS POLICY:
Please contact us using this form, include your name and Invoice number and what you would like to exchange to.
Once we have confirmed your email please send your item back to us using courier or track and trace (so we both know that we have received it) The product must be clean and in perfect condition for us to be able to resell it. Once we have received it we will invoice you for the return courier fee ($7.90). If exchanging for a higher or lower amount we will either refund you or invoice you.
Please do the same as above and once we receive the product we will email you with a store credit voucher with the amount you paid (minus the Courier fee) to purchase goods online only. We do not give refunds. Please choose carefully.
Please send to:
C/O Souvenir Factory Shop
32 Tauhinu Road
PO BOX 15173
When sending via NZ Post please make sure you add the PO BOX number otherwise it may get lost. NZ Post takes 7 days to get to us.
Tuesday to Saturday: 10am - 4pm.